Latest News

Five Tips For Succession Planning – And How They’ll Improve Your Life Now

April 25, 2017

There’s no need to wait until a couple of years before retirement to build a shop that can run without you! By taking the succession planning steps in this infographic, you’ll improve your shop revenues, reduce risk, and improve your life!

 

How to Earn Referrals

April 18, 2017

Did you know that 92% of people trust recommendations from their friends?

While it can seem difficult to get customers to provide referrals, companies grow much quicker and have much better customers when they earn referrals.  Here are a few ways you can do just that.


Ask for Referrals – while it’s easy to assume that people will share their great experiences with friends and family, they are unfortunately more likely to bring up their awful experiences.  Think about it yourself; if you’re having a conversation with a friend, what’s more likely to come up, a really great customer experience or one of the worst you’ve ever had?  Unfortunately, bad news spreads faster than good news.

If happy customers are asked, however, most are willing to provide a good word to others who need a qualified mechanic.  They just need to be reminded to think of someone who needs the recommendation and to make sure they get it to them.

Ask for Referrals at the Right Time – The best time to ask for a referral is right after you’ve pleased the customer with great service – a quicker or cheaper repair than expected, or particularly attentive and knowledgeable service.  People move from task to task very quickly these days, and they may have forgotten the details that make a referral compelling if they get the request two days – or two hours – after the repair.  They’re also more likely to have the positive emotional desire to return a favor if you send an email request for a referral within minutes of handing them their keys.

Make Referring Your Repair Shop as Easy, and Visible, as Possible – Most people look online for testimonials and reviews.  Some people check Google to see who has the highest reviews posted.  Younger customers may share their experiences directly with their friends on social media services like Facebook or Twitter.  While a person-to-person referral is valuable, a strong review on the internet has the potential to reach thousands of people looking for automotive repair services nearby.

In order to get the most impact from your referrals, make sure they’re being posted on major online review sites.  In order to maximize the number of referrals you receive, make it as easy as possible by sending them directly to the platform you’d like them to use to review your shop.   And remember that the websites of well-reviewed shops will be among the first to show up in Google Local maps!

Do you want to learn how your shop can easily gain more referrals and online reviews?  Call Repair Shop Websites at 855-345-6363 or email Team_RSW@repairshopwebsites.com and ask about our Pro+Engage package!

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Featured Shops

Dave’s Auto & Sons on Plano, TX specializes in Performance Modifications & 4×4 Repairs!

April 27, 2017

For competitive prices and great service, you have got to visit Dave’s Auto & Sons at 1790 Millard Dr, Suite A, Plano, TX 75074. Performance Modifications and 4×4 Repairs are their specialty, but their motto is “If it’s broke, we’ll fix it!” This is the best shop in town, so call 214-299-2737 today to schedule your appointment!…

Elite Automotive Services | We’ll Treat You Like We Want To Be Treated!

April 27, 2017

Elite Automotive Services is an auto repair shop in Enterprise, AL. Their automotive technicians have years of experience working on all makes and models. They provide quality automotive service to the White Settlement area. Some of the automotive services that they provide include: brake repair, transmission, car care, and auto maintenance services. For Elite Automotive Services, come on by 4620 Country Road 610 or call them at 334-475-2119.…

Carotech Automotive – Honest, Knowledgeable Auto Repair

April 27, 2017

Visit our shop today 8687 W Pico Blvd. Los Angeles, CA 90035 and you will find your go-to Automotive Mechanic for as long as you live in the Los Angeles area!  Carotech Automotive is known for their integrity, honesty, and accurate diagnoses.  Handling all aspects of automotive repairs ranging from the most basic Oil Changes, Factory Recommended Maintenance, Check Engine Light Diagnostics, Engine Maintenance, Diesel Repairs, Tires, Alignments, Brakes, A/C and Heating Services, and even Transmission Replacements.  Call them today 424-283-4303, you won’t regret it!…

Haymont Auto Repair – Old Fashioned Great Customer Service

April 27, 2017

Haymont Auto Repair is known for their Old Fashioned Customer Service, so if you miss getting personalized attention and expert auto repairs stop by 100 Broadfoot Ave. Fayetteville, NC 28305.  You will find your go to automotive shop for everything from Oil Changes, Factory Recommended Maintenance, Tires, Alignments, Balancing, Engine Maintenance, Auto A/C and Heating Services, Check Engine Light Diagnostic Services, Brake Services and also NC State Inspections and Emissions.  Give them a call today 910-484-6241 to schedule your appointment, you will be glad you did!…

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